Q: I have been sent the programming software for one of your products. When I try to use it I get problems and some strange messages on my screen I am using Windows 7 on my PC. Can you suggest a solution?

of our programs were developed for older operating systems like XP.  You can try running the program in Compatibility mode which should sort out the problems for you.

1)      Right click on the Program Icon.  This will bring up the screen below.


2)      Click on the Compatibility button. This will open up the following screen


3)      In the compatibility mode window, tick the box for “Run this program in compatibility mode for” you will see a drop down window.  Click on this which will open another box as seen below


4)      Highlight Windows XP (Service pack 3)  Click on “Apply” at the bottom right and then Click “OK”


The program will now open in compatibility mode and will run correctly.


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